Find out the common issues encountered by customers and how to perform troubleshooting
Has it been less than a week since you purchased the product?. As with other electrical appliances, new products such as air purifiers, can emit a slight odour from the product or filter during the first few days of use. All Coway's products are test
Please follow these troubleshooting steps for noise and vibration issues with your Coway Air Purifier.
Please note that you should press and hold the power button over 3 seconds to power-OFF. It was developed to prevent the power button from being accidentally switched off, meaning a healthy environment would not be guaranteed.
Troubleshooting if Air Purifier Does Not Power On. Power Button Operation:If the power is off, press the power button for 2 seconds. Avoid pressing the power button for an extended period, as this may prevent the power from turning on. Check Power Ou
Why is my new air purifier making a loud noise?
We often encourage our customers to set their air purifier to AUTO mode or ECO mode, as this allows the purifier to detect air quality automatically and adjust the fan speed effectively. If your air purifier is set to these modes but the fan speed do
Peaks in air quality for Particulate Matter (PM)* and Volatile Organic Compounds (VOCs)** are normal and expected to happen temporarily, even when the air is of good quality. This is because your Airmega sensors react each time the purifier detects a
1. The air is clean. If the air is clean, the PM (Particulate Matter) reading is expected to be set to 0 (<1) or to show blue on the device.
Possible reasons for weak airflow from your Airmega: