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UK I Help Centre

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">&#xA0;Please note that you should&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">press and hold the power button over 3 seconds to power-OFF<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">. It was developed to prevent the power button from being accidentally switched off, meaning a healthy environment would not be guaranteed.

Please note that you should press and hold the power button over 3 seconds to power-OFF. It was developed to prevent the power button from being accidentally switched off, meaning a healthy environment would not be guaranteed.

I cannot turn off the air purifier

Troubleshooting Common Issues with Air Purifiers

Room Coverage

Product Repair Policy ㅣ What if the product is faulty ?

Why do many carbon grains appear to be empty in my activated carbon filter?

What is your filter class? H12? H13

Do Coway products emit ozone or ions?

Do Coway products have UV lamps?

Where is the Perfect Place to Put My Coway Air Purifier?

Do Coway air purifiers remove odors?

What is the length of the power cord / cable?

Where can I find the serial number?

How to register my air purifier ?

What is a HEPA filter?

Do Coway air purifiers cool the air?

Which Coway air purifiers feature a child lock function?

How many air purifier do I need for my home?

Does the air purifier effectively remove pet hair?

Can I use my air purifiers overseas?

How long should I leave my air purifier on?

Promotions & Discounts

Coway Water Purifiers

How long should I leave my Airmega on?

Clarification on Replacement Filters: 0.3 Microns vs. 0.01 Microns – What’s the Difference?

Knowledge Base

Proper Filter Management for Your Coway Air Purifier

How often do I have to change the filters?

Particle Sensor and Air Outlet Maintenance | Airmega 300 / 400

Max2 Filter Maintenance | Airmega 300 / 400

Pre-Filter Maintenance | Airmega 300 / 400

Filter Maintenance | Airmega 250

Pre-Filter Maintenance | Airmega 150

Cleaning the Airmega 150

Cleaning the Airmega Mighty

Cleaning the Airmega 100 & Air Quality Indicator (AQI)

Cleaning the Airmega Aim

Air Purifier & Filter Maintenance

The Product or Filter Smells

Noise or Vibration Issues

I cannot turn on the air purifier

Why is my new air purifier making a loud noise?

Air Purifier Fan Speed Doesn't Change at All

My Airmega's always detecting high levels of pollution (high PM or high VOCs)

My Airmega's always detecting low levels of pollution (low PM or low VOCs)

Why is the airflow weaker than before?

Can I edit or add anything to my order?

How do I cancel my order?

Where can I find the invoice for my order?

Order-Related Inquiries

Shipping and Delivery

International delivery excluding the UK

How do I track my order?

Shipping & Delivery

Return & Refund

Why is my Coway Airmega Wi-Fi connection cut off frequently?

How can I tell the status of the Wi-Fi LED?

Having trouble connecting/paring the IoCare app?

Why isn’t my Coway Airmega responding to remote controlling from the application?

What if I move my Coway Airmega to a new time zone?

Why isn’t my Coway Airmega operating based on my timer or scheduler settings?

Why is my graph flat or not showing any data?

Having Trouble Opening the IoCare App?

Pairing & Wifi connection issue

How to change an Airmega’s (Wifi Enabled) AQI sensitivity using the IoCare App

Smart App & Pairing

I cannot turn off the air purifierUpdated 10 months ago