Return & Refund
Find out more about Coway return & refund policy
How do I start a return? (Step-by-Step)
We want you to love your Coway air purifier. If it’s not the right fit for your home, here is how you can return it:. Check your timeline: You have 30 days from the date of delivery to initiate a return. Prepare the unit: Ensure the air purifier is i
Return Shipping & Labels
We want to make the return process as simple as possible. Depending on your preference, we offer two ways to get your Coway unit back to our warehouse:. For all eligible returns within our 30-day window, Coway UK provides a pre-paid return shipping l
When will I receive my refund?
We aim to process your refund as quickly as possible once the item is back with us. Here is the timeline you can expect:. Once your return arrives at our warehouse, it must undergo a thorough product inspection. The Process: Our technicians check the