How do I start a return? (Step-by-Step)Updated a month ago

We want you to love your Coway air purifier. If it’s not the right fit for your home, here is how you can return it:

1. Check your timeline: You have 30 days from the date of delivery to initiate a return.

2. Prepare the unit: Ensure the air purifier is in its original condition. Please pack it securely in the original box and packaging to prevent damage during transit.

3. Contact us: Email our support team at [email protected] with your Order Number and the reason for the return.

4. Shipping: Once approved, we will provide you with the return address and instructions.

Note: Please do not send items back without contacting us first, as this may delay your refund.