Orders placed before 16:00 today will be shipped today and delivered within 2 working days. If you order on Saturday or Sunday, your product will be delivered by Wednesday at the latest. We make every effort to deliver your parcel on the promised day

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">Orders placed before 16:00<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">&#xA0;today will be shipped today and&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">delivered within 2 working days<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">. If you<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">&#xA0;order on Saturday or Sunday<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">, your product will be delivered&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">by Wednesday<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">&#xA0;at the latest. &#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">We make every effort to deliver your parcel on the promised day and in about 97% of cases we succeed in doing so. However, during busy periods or in the case of a delivery service error, delivery of your parcel may take longer. Unfortunately, we have no way of speeding up or influencing this process.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; font-weight: bold; text-decoration-skip-ink: none;">Please check your Track &amp; Trace link<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration: none; text-decoration-skip-ink: none;">&#xA0;for your order&apos;s latest delivery status.

Delivery Times & Cut-off Points

If you place an order in our UK marketplace, delivery is only possible within the UK. Coway currently operates its own websites in the UK, Germany, and the Netherlands, and purchases can be made through Amazon or other marketplaces in other countries

If you place an order in our UK marketplace, delivery is only possible within the UK.&#xA0;<span id="isPasted" style="color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Coway currently operates its own websites in the UK, Germany, and the Netherlands, and purchases can be made through Amazon or other marketplaces in other countries

Do you ship outside of the UK?

Once your order has been placed and processed, you will receive a confirmation email with your order details, followed by a separate shipping confirmation email once your order has been shipped from our warehouse. This email will include a tracking n

Once your order has been placed and processed, you will receive a confirmation email with your order details, followed by a separate shipping confirmation email once your order has been shipped from our warehouse. This email will include a tracking number and a link to our tracking page. To track your order, click on the tracking number link or enter the tracking number on the designated courier company&#x2019;s parcel tracking webpage. Please note that tracking information may not be immediately available after your order is placed. It can take some time for the tracking number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

We take great care in packaging our air purifiers, but occasionally damage can occur during transit. Please follow these steps to help us resolve the issue quickly:. Inspect the Box: Before opening the unit, check the exterior of the box. If you see

We take great care in packaging our air purifiers, but occasionally damage can occur during transit. Please follow these steps to help us resolve the issue quickly:<ol start="1" data-path-to-node="6"><li style="font-size: 16px;">Inspect the Box: Before opening the unit, check the exterior of the box. If you see significant dents, holes, or moisture, please take photos of the box from multiple angles.</li><li style="font-size: 16px;">Inspect the Product: Open the box and check the air purifier. If the machine itself is damaged:<ul data-path-to-node="6,1,1" style="font-size: initial;"><li style="font-size: 16px;">Stop the setup process immediately.</li><li style="font-size: 16px;">Do not throw away any of the packaging.</li></ul></li><li style="font-size: 16px;">Report the Damage: Contact our customer service team at <a href="mailto:support@eu.coway.com">support@eu.coway.com</a> within 48 hours of delivery. Please include:<ul data-path-to-node="6,2,1" style="font-size: initial;"><li style="font-size: 16px;">Your Order Number.</li><li style="font-size: 16px;">Photos of the damaged box and the damaged product as well as the shipping label.</li></ul></li></ol><blockquote data-path-to-node="7">Why 48 hours? We have a limited window to file a claim with our couriers. Reporting it immediately ensures we can help you faster!</blockquote>

What should I do if my package arrives damaged?

If you're still having trouble or have other questions, we're here to help.

UK I Help Centre

More information related to shipping & delivery in UK

Shipping & Delivery

How to Set Up Your Coway Airmega for the First Time

Understanding Your Air Quality Indicator & Sensor

Registering Your Warranty (UK)

Getting Started & Setup

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Warranty Periods (by model) (as of March 2026)

Does my air purifier remember its settings after a power outage?

Knowledge Base

Proper Filter Management for Your Coway Air Purifier

How often do I have to change the filters?

Particle Sensor and Air Outlet Maintenance | Airmega 300 / 400

Max2 Filter Maintenance | Airmega 300 / 400

Pre-Filter Maintenance | Airmega 300 / 400

Filter Maintenance | Airmega 250

Pre-Filter Maintenance | Airmega 150

Cleaning the Airmega 150

Cleaning the Airmega Mighty

Cleaning the Airmega 100 & Air Quality Indicator (AQI)

Cleaning the Airmega Aim

How do I dispose of my used filters?

Air Purifier & Filter Maintenance

I cannot turn on the air purifier

Air Quality Indicator / Particle Sensor Does Not Work

The Product or Filter Smells

I cannot turn off the air purifier

Noise or Vibration Issues

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Air Purifier Fan Speed Doesn't Change at All

My Airmega's always detecting high levels of pollution (high PM or high VOCs)

My Airmega's always detecting low levels of pollution (low PM or low VOCs)

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Airmega 50 or Airmega 100 stays on orange light

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Troubleshooting Common Issues with Air Purifiers

Can I change my order after it’s placed?

How do I cancel my order?

Where can I find the invoice for my order?

Orders & Cancellations

How do I start a return? (Step-by-Step)

Return Shipping & Labels

When will I receive my refund?

Return & Refund

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Having trouble connecting/paring the IoCare app?

Why isn’t my Coway Airmega responding to remote controlling from the application?

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Why isn’t my Coway Airmega operating based on my timer or scheduler settings?

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Having Trouble Opening the IoCare App?

Pairing & Wifi connection issue

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How long is the security support for Wi-Fi enabled products?

Does the Coway app work with 5G Wi-Fi?

Smart App & Pairing