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UK I Help Centre

We take great care in packaging our air purifiers, but occasionally damage can occur during transit. Please follow these steps to help us resolve the issue quickly:<ol start="1" data-path-to-node="6"><li style="font-size: 16px;">Inspect the Box: Before opening the unit, check the exterior of the box. If you see significant dents, holes, or moisture, please take photos of the box from multiple angles.</li><li style="font-size: 16px;">Inspect the Product: Open the box and check the air purifier. If the machine itself is damaged:<ul data-path-to-node="6,1,1" style="font-size: initial;"><li style="font-size: 16px;">Stop the setup process immediately.</li><li style="font-size: 16px;">Do not throw away any of the packaging.</li></ul></li><li style="font-size: 16px;">Report the Damage: Contact our customer service team at <a href="mailto:support@eu.coway.com">support@eu.coway.com</a> within 48 hours of delivery. Please include:<ul data-path-to-node="6,2,1" style="font-size: initial;"><li style="font-size: 16px;">Your Order Number.</li><li style="font-size: 16px;">Photos of the damaged box and the damaged product as well as the shipping label.</li></ul></li></ol><blockquote data-path-to-node="7">Why 48 hours? We have a limited window to file a claim with our couriers. Reporting it immediately ensures we can help you faster!</blockquote>

We take great care in packaging our air purifiers, but occasionally damage can occur during transit. Please follow these steps to help us resolve the issue quickly:. Inspect the Box: Before opening the unit, check the exterior of the box. If you see

What should I do if my package arrives damaged?

Shipping & Delivery

How to Set Up Your Coway Airmega for the First Time

Understanding Your Air Quality Indicator & Sensor

Registering Your Warranty (UK)

Getting Started & Setup

Room Coverage

Product Repair Policy ㅣ What if the product is faulty ?

Why do many carbon grains appear to be empty in my activated carbon filter?

What is your filter class? H12? H13

Do Coway products emit ozone or ions?

Do Coway products have UV lamps?

Where is the Perfect Place to Put My Coway Air Purifier?

Do Coway air purifiers remove odors?

What is the length of the power cord / cable?

Where can I find the serial number?

How to register my air purifier ?

What is a HEPA filter?

Do Coway air purifiers cool the air?

Which Coway air purifiers feature a child lock function?

How many air purifier do I need for my home?

Does the air purifier effectively remove pet hair?

Can I use my air purifiers overseas?

How long should I leave my air purifier on?

Promotions & Discounts

How long should I leave my Airmega on?

Clarification on Replacement Filters: 0.3 Microns vs. 0.01 Microns – What’s the Difference?

Is the Airmega Aim still available?

Where can I recycle your air filters?

Warranty Periods (by model) (as of March 2026)

Does my air purifier remember its settings after a power outage?

Knowledge Base

Proper Filter Management for Your Coway Air Purifier

How often do I have to change the filters?

Particle Sensor and Air Outlet Maintenance | Airmega 300 / 400

Max2 Filter Maintenance | Airmega 300 / 400

Pre-Filter Maintenance | Airmega 300 / 400

Filter Maintenance | Airmega 250

Pre-Filter Maintenance | Airmega 150

Cleaning the Airmega 150

Cleaning the Airmega Mighty

Cleaning the Airmega 100 & Air Quality Indicator (AQI)

Cleaning the Airmega Aim

How do I dispose of my used filters?

Air Purifier & Filter Maintenance

I cannot turn on the air purifier

Air Quality Indicator / Particle Sensor Does Not Work

The Product or Filter Smells

I cannot turn off the air purifier

Noise or Vibration Issues

Why is my new air purifier making a loud noise?

Air Purifier Fan Speed Doesn't Change at All

My Airmega's always detecting high levels of pollution (high PM or high VOCs)

My Airmega's always detecting low levels of pollution (low PM or low VOCs)

Why is the airflow weaker than before?

Airmega 50 or Airmega 100 stays on orange light

Airmega Mighty Won't Turn On? How to Fix a Missing Front Panel Magnet

Troubleshooting Common Issues with Air Purifiers

Can I change my order after it’s placed?

How do I cancel my order?

Where can I find the invoice for my order?

Orders & Cancellations

Delivery Times & Cut-off Points

Do you ship outside of the UK?

How do I track my order?

How do I start a return? (Step-by-Step)

Return Shipping & Labels

When will I receive my refund?

Return & Refund

Why is my Coway Airmega Wi-Fi connection cut off frequently?

How can I tell the status of the Wi-Fi LED?

Having trouble connecting/paring the IoCare app?

Why isn’t my Coway Airmega responding to remote controlling from the application?

What if I move my Coway Airmega to a new time zone?

Why isn’t my Coway Airmega operating based on my timer or scheduler settings?

Why is my graph flat or not showing any data?

Having Trouble Opening the IoCare App?

Pairing & Wifi connection issue

How to change an Airmega’s (Wifi Enabled) AQI sensitivity using the IoCare App

How long is the security support for Wi-Fi enabled products?

Does the Coway app work with 5G Wi-Fi?

Smart App & Pairing

What should I do if my package arrives damaged?Updated a month ago