If you're still having trouble or have other questions, we're here to help.

UK I Help Centre

If you are experiencing difficulties opening the IoCare app, we kindly ask you to email our customer support team at <a href="mailto:support@eu.coway.com">support@eu.coway.com</a> with the following information:<ul><li style="font-family: Inter; font-size: 16px;">Phone Model</li><li style="font-family: Inter; font-size: 16px;">Operating System (OS) Type</li><li style="font-family: Inter; font-size: 16px;">A description of the issue</li><li style="font-family: Inter; font-size: 16px;">A screenshot or video of the issue (if possible)</li></ul>Our customer support team will respond to you as soon as possible.

If you are experiencing difficulties opening the IoCare app, we kindly ask you to email our customer support team at support@eu.coway.com with the following information:. Our customer support team will respond to you as soon as possible.

Having Trouble Opening the IoCare App?

Smart App & Pairing

Room Coverage

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Knowledge Base

Proper Filter Management for Your Coway Air Purifier

How often do I have to change the filters?

Particle Sensor and Air Outlet Maintenance | Airmega 300 / 400

Max2 Filter Maintenance | Airmega 300 / 400

Pre-Filter Maintenance | Airmega 300 / 400

Filter Maintenance | Airmega 250

Pre-Filter Maintenance | Airmega 150

Cleaning the Airmega 150

Cleaning the Airmega Mighty

Cleaning the Airmega 100 & Air Quality Indicator (AQI)

Cleaning the Airmega Aim

Air Purifier & Filter Maintenance

The Product or Filter Smells

Noise or Vibration Issues

I cannot turn off the air purifier

I cannot turn on the air purifier

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My Airmega's always detecting low levels of pollution (low PM or low VOCs)

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Troubleshooting Common Issues with Air Purifiers

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How do I cancel my order?

Where can I find the invoice for my order?

Order-Related Inquiries

Shipping and Delivery

International delivery excluding the UK

How do I track my order?

Shipping & Delivery

Return & Refund

Why is my Coway Airmega Wi-Fi connection cut off frequently?

How can I tell the status of the Wi-Fi LED?

Having trouble connecting/paring the IoCare app?

Why isn’t my Coway Airmega responding to remote controlling from the application?

What if I move my Coway Airmega to a new time zone?

Why isn’t my Coway Airmega operating based on my timer or scheduler settings?

Why is my graph flat or not showing any data?

Pairing & Wifi connection issue

How to change an Airmega’s (Wifi Enabled) AQI sensitivity using the IoCare App

Having Trouble Opening the IoCare App?Updated a year ago