How to Manage Your Filter SubscriptionUpdated a month ago
To keep your Coway air purifier running at peak performance, it is important to replace your filters regularly. We make managing your filter subscription simple and flexible.
🛠️ Option 1: Manage via Your Account (Recommended)
This is the quickest way to make instant changes to your subscription without waiting for support.
Go to our website and click the Account icon in the top-right corner of the page.
Log in with your email address and password.
Once logged in, select Manage Subscription from your dashboard.
From here, you can easily update your delivery frequency, update your payment details, or pause your subscription.
📧 Option 2: Request a Secure Access Link
If you prefer not to log in, or are having trouble accessing your account, our customer support team can send you a secure, direct-access link.
Send an email to our support team at [email protected] requesting a subscription management link.
Our team will send you a personalized, secure link.
⚠️ Important: For your security, this link is only active for 2 hours after it is sent. Please use it as soon as it arrives in your inbox.
Click the link, then click the "Order" button located at the top of the page to access your subscription details.
💡 Note: If you see a "problem loading page" message on the homepage after clicking your link, please ignore it. The link is still active, and clicking the "Order" button will take you exactly where you need to go.